Privacy Policy
Effective date: 1 January 2024. Last updated: 21 June 2026.
1. Introduction
Sidekwest ('we', 'us', 'our') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our website (www.sidekwest.co.za) or engage our services. By using our website, you accept the practices described in this policy.
2. Information We Collect
We collect information you provide directly to us, including: • Contact information (name, email address, company name) when you submit our contact form. • Project details shared during discovery or consultation calls. • Communication records from email correspondence. We also collect certain information automatically: • IP address and browser type. • Pages visited and time spent on our site. • Referring website. We use cookies and similar technologies to improve your experience.
3. How We Use Your Information
We use the information we collect to: • Respond to your enquiries and provide our services. • Send you information about our work if you opt in. • Improve our website and services. • Comply with legal obligations. We do not sell your personal information to third parties.
4. Legal Basis for Processing
Where applicable under POPIA, we process your personal information on the following bases: your consent (for marketing), the performance of a contract (for service delivery), compliance with legal obligations, and our legitimate interests in operating our business.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy. For enquiries that do not lead to an engagement, we typically retain contact information for up to 24 months.
6. Sharing Your Information
We may share your information with: • Service providers who assist in operating our website (e.g., email platforms, analytics tools). These providers are contractually required to protect your data. • Professional advisers where required. • Law enforcement or regulatory authorities where required by law. We do not share your information with third parties for their own marketing purposes.
7. Your Rights
Under POPIA you have the right to: • Access the personal information we hold about you. • Request correction of inaccurate information. • Request deletion of your personal information. • Object to or restrict our processing of your information. • Withdraw consent where processing is based on consent. To exercise any of these rights, contact us at hello@sidekwest.co.za.
8. Security
We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no internet transmission is completely secure.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the effective date. Your continued use of our website constitutes acceptance of the updated policy.
11. Contact Us
For privacy-related enquiries, contact us at: hello@sidekwest.co.za Sidekwest, Cape Town, South Africa